Customer Service Representative (Fully Remote)

CONTACT GOVERNMENT SERVICES 

CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

 

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Job Title: Customer Service Representative

Job Type: Full-time (fully remote)

Salary: $15.00 – $16.00 per hour

Location: Charleston, USA

 

Skills and attributes for success:

• Reply to calls and emails from the public.
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
• Document your communications in our database.

 

Qualifications:

• Fully fluent in English and/or Spanish (both written and verbal)
• High School diploma or General Educational Development (GED) certificate
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

 

Ideally, you will also have:

• Ability to follow policies, procedures, and regulations.
• Ability to navigate a content management system, other applications and related web sites.
• Strong written and verbal communication skills.
• Excellent customer service, dependability and time management skills.
• Keyboarding proficiency of at least 40 words per minute.
• Call Center (omnichannel) background a plus.

Application Process:

For more Information and Application, CLICK HERE